kraton bolaPrivacy Policy
This page describes what we collect when you use kraton bola and how we keep that data protected. We at kraton bola take your privacy seriously. Our service operates in supported jurisdictions where local law permits, and we comply with applicable data-protection regulations in those regions.
When you open an account on kraton bola, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our live-dealer tables and sportsbook markets, we collect certain information. We use that data only to operate your account, verify your identity, process withdrawals, and detect fraud. We do not sell your data to third parties, and we do not share it beyond what is necessary to deliver our service.
Our commitment is straightforward: transparency about what we collect, clarity about how we use it, and respect for your rights under applicable law.
What we collect on kraton bola
We collect your email address, phone number, full name, date of birth, and residential address when you register. We also collect identity documents—passport, national ID, or driver's license—as part of our Know Your Customer (KYC) verification process. This is a legal requirement in most jurisdictions where we operate, including Indonesia.
When you deposit or withdraw funds, we record the payment method you use, the amount, and the timestamp. If you fund your kraton bola account via DANA, e-wallet, mobile banking, or local payment, those payment processors share transaction data with us to confirm the deposit. We do not store your full card or bank details; payment gateways handle that encryption.
We also collect behavioural data: which games you play, how long you play, your betting patterns, and your account balance. This helps us detect unusual activity and prevent fraud. We log your IP address and device information (browser type, operating system) for security purposes.
Cookies and similar tracking technologies are used to remember your login session and to understand how you navigate kraton bola. You can disable cookies in your browser settings, though some features may not work as intended.
How we use your data on kraton bola
We use your personal information to verify your identity, process deposits and withdrawals, and settle your account balance. Our kraton bola platform also uses your data to detect fraud, prevent account takeover, and comply with legal obligations in your jurisdiction.
We may contact you via email or SMS if we detect suspicious activity on your account, if your KYC documents need resubmission, or if we need to clarify a withdrawal request. We do not use your data for marketing unless you explicitly opt in.
Our servers may sit outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in data centres in other countries. We apply the same security standards regardless of server location.
Your rights and our commitments
You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to request deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team via the channels listed on our FAQ page
We retain your data for as long as your account is active, plus a period after closure to comply with anti-money-laundering and tax regulations. We do not retain payment card details; those are handled by our payment processors.
Third-party processors—payment gateways, identity-verification services, and hosting providers—may access your data on our behalf. We have data-processing agreements in place with each processor to ensure they meet our security standards. We do not share your data with marketing firms, data brokers, or any party unrelated to account operation.
Our kraton bola service is available only where local law permits. If you are in a jurisdiction where online gaming is prohibited, we do not offer access. Users are responsible for verifying that their use of kraton bola complies with their own jurisdiction's law.